1<template>
2 <div
3 class="rounded-5 border border-outline-gray-1 bg-surface-base flex flex-col gap-10"
4 >
5 <div class="flex items-center px-4 pt-4">
6 <h3 class="text-md font-semibold text-ink-gray-8">
7 {{ __("Ticket Timeline") }}
8 </h3>
9 </div>
10 <div class="relative mx-4">
11 <div
12 v-show="showLeftFade"
13 class="pointer-events-none absolute inset-y-0 left-0 z-10 w-10 bg-gradient-to-r from-[var(--surface-base)] to-transparent"
14 />
15 <div
16 v-show="showRightFade"
17 class="pointer-events-none absolute inset-y-0 right-0 z-10 w-10 bg-gradient-to-l from-[var(--surface-base)] to-transparent"
18 />
19 <div
20 ref="scroller"
21 class="overflow-x-auto hide-scrollbar"
22 @scroll.passive="updateScrollFades"
23 >
24 <div
25 ref="rail"
26 class="flex w-max min-w-full items-start pl-12 pr-16 pb-16 pt-8"
27 >
28 <template v-for="(segment, index) in segments" :key="index">
29 <Tooltip bare v-if="segment.kind === 'node'" :hover-delay="200">
30 <span
31 class="group relative flex-none rounded-full before:absolute before:-inset-2 before:content-['']"
32 :class="[
33 segment.colorClass,
34 segment.isDeadline ? '-mt-0.5 h-3 w-[3px]' : 'size-2',
35 ]"
36 >
37 <span
38 v-if="segment.label"
39 class="absolute left-1/2 -translate-x-1/2 whitespace-nowrap text-center"
40 :class="[
41 index === 0 ? 'rail-first-label' : '',
42 segment.isDeadline ? 'top-[18px]' : 'top-4',
43 ]"
44 >
45 <b
46 v-if="segment.label.title"
47 class="block text-sm text-ink-gray-8"
48 >
49 {{ segment.label.title }}
50 </b>
51 <span
52 v-if="segment.label.subtitle"
53 class="text-xs text-ink-gray-5"
54 >
55 {{ segment.label.subtitle }}
56 </span>
57 </span>
58 </span>
59 <template v-if="segment.tooltip.length" #content>
60 <div
61 class="space-y-1.5 rounded-5 border border-outline-gray-1 bg-surface-elevation-2 px-3 py-2 shadow-sm"
62 >
63 <span
64 v-for="line in segment.tooltip"
65 :key="line"
66 class="block whitespace-nowrap text-xs text-ink-gray-6 first:text-ink-gray-8"
67 >
68 {{ line }}
69 </span>
70 </div>
71 </template>
72 </Tooltip>
73 <span
74 v-else
75 class="relative mt-[3px] h-0.5 rounded-full"
76 :class="[
77 segment.colorClass,
78 segment.isGrowing ? '' : 'flex-none',
79 ]"
80 :style="
81 segment.isGrowing
82 ? { flex: `1 0 ${segment.width}px` }
83 : { width: `${segment.width}px` }
84 "
85 >
86 <span
87 v-if="segment.caption"
88 class="absolute bottom-2 left-1/2 -translate-x-1/2 whitespace-nowrap text-xs capitalize tracking-wide text-ink-gray-4"
89 >
90 {{ segment.caption }}
91 </span>
92 <span
93 v-if="segment.duration"
94 class="absolute bottom-2 left-1/2 -translate-x-1/2 whitespace-nowrap text-xs text-ink-gray-6"
95 >
96 {{ segment.duration }}
97 </span>
98 </span>
99 </template>
100 </div>
101 </div>
102 </div>
103 <div
104 class="flex flex-wrap gap-x-4 gap-y-1 px-4 pb-4 text-xs text-ink-gray-5"
105 >
106 <span
107 v-for="item in legend"
108 :key="item.label"
109 class="flex items-center gap-1.5"
110 >
111 <span class="size-2 rounded-full" :class="item.colorClass" />
112 {{ item.label }}
113 </span>
114 </div>
115 </div>
116</template>
117
118<script setup lang="ts">
119import { __ } from "@/translation";
120import { dayjsLocal, Tooltip } from "frappe-ui";
121import { computed, nextTick, onMounted, onUnmounted, ref, watch } from "vue";
122import type {
123 LineOptions,
124 RailLabel,
125 RailLine,
126 RailMarker,
127 RailNode,
128 RailSegment,
129 TimelineEvent,
130 TimelineNode,
131} from "./types";
132import { formatSeconds } from "./utils";
133
134const GREEN = "bg-[var(--ink-green-6)]";
135const RED = "bg-[var(--ink-red-6)]";
136const BLUE = "bg-[var(--ink-blue-6)]";
137const CUSTOMER = "bg-[var(--outline-gray-4)]";
138const PENDING = "bg-[var(--ink-gray-7)]";
139const CHAIN = "bg-[var(--outline-gray-2)]";
140const IDLE =
141 "bg-[repeating-linear-gradient(90deg,var(--outline-gray-2)_0_5px,transparent_5px_11px)]";
142const PAUSE =
143 "bg-[repeating-linear-gradient(90deg,var(--ink-blue-6)_0_7px,transparent_7px_13px)]";
144const OVERDUE =
145 "bg-[repeating-linear-gradient(90deg,var(--ink-red-6)_0_5px,transparent_5px_11px)]";
146const TODAY =
147 "bg-[var(--surface-base)] border-[1.5px] border-[var(--outline-gray-4)]";
148
149const props = defineProps<{
150 timeline: TimelineNode[];
151 events: TimelineEvent[];
152}>();
153
154const scroller = ref<HTMLElement>();
155const rail = ref<HTMLElement>();
156const showLeftFade = ref(false);
157const showRightFade = ref(false);
158
159const milestones = computed(() => {
160 const byKey: Partial<Record<TimelineNode["key"], TimelineNode>> = {};
161 props.timeline.forEach((node) => (byKey[node.key] = node));
162 return byKey;
163});
164
165const respondedAt = computed(
166 () => milestones.value.first_response?.timestamp ?? null
167);
168
169// with no reply at all, the missed deadline stands in for the reply time
170const overdueDeadline = computed(() => {
171 const firstResponse = milestones.value.first_response;
172 const isOverdue = !respondedAt.value && firstResponse?.state === "breach";
173 return isOverdue ? firstResponse?.eta ?? null : null;
174});
175
176// the milestone sits at its chronological spot: customer messages sent before
177// the first response (or its missed deadline) stay on its left
178const eventsBeforeMilestone = computed(() => {
179 const boundary = respondedAt.value ?? overdueDeadline.value;
180 if (!boundary) return props.events;
181 return props.events.filter(
182 (event) => !dayjsLocal(event.at).isAfter(dayjsLocal(boundary))
183 );
184});
185
186const eventsAfterMilestone = computed(() =>
187 props.events.slice(eventsBeforeMilestone.value.length)
188);
189
190// the resolution sits at its own moment on the rail, not pinned to the end:
191// its deadline is drawn only when it was missed, exactly like the first response
192const resolutionMarkers = computed(() => {
193 const resolution = milestones.value.resolution;
194 if (milestones.value.hold?.active || !resolution) return [];
195 const markers: RailMarker[] = [];
196 if (resolution.state === "breach" && resolution.eta)
197 markers.push({
198 at: resolution.eta,
199 build: () => getResolutionDueNode(resolution),
200 isDeadline: true,
201 });
202 if (resolution.timestamp)
203 markers.push({
204 at: resolution.timestamp,
205 build: () => getResolvedNode(resolution),
206 overtime: getOvertimeLabel(resolution),
207 });
208 return markers;
209});
210
211const longestWait = computed(() => {
212 const waits = props.events
213 .map((event) => event.wait_seconds)
214 .filter((wait): wait is number => wait != null);
215 return waits.length > 1 ? Math.max(...waits) : 0;
216});
217
218const segments = computed<RailSegment[]>(() => {
219 const created = milestones.value.created;
220 const firstResponse = milestones.value.first_response;
221 const result: RailSegment[] = [
222 {
223 kind: "node",
224 colorClass: CUSTOMER,
225 tooltip: getMilestoneTooltip(created),
226 label: getLabel(__("Created"), formatDateTime(created?.timestamp)),
227 },
228 ...getEventSegments(eventsBeforeMilestone.value, created?.timestamp, null),
229 ];
230 if (firstResponse) result.push(...getFirstResponseSegments(firstResponse));
231 const markers = [...resolutionMarkers.value];
232 if (respondedAt.value)
233 result.push(
234 ...getEventSegments(
235 eventsAfterMilestone.value,
236 respondedAt.value,
237 eventsBeforeMilestone.value.at(-1) ?? null,
238 markers
239 )
240 );
241 else if (overdueDeadline.value)
242 result.push(
243 ...getOverdueTailSegments(
244 eventsAfterMilestone.value,
245 overdueDeadline.value,
246 markers
247 )
248 );
249 result.push(...drainMarkers(markers, null, IDLE));
250 if (!resolutionMarkers.value.length) result.push(...getEndingSegments());
251 hideRepeatedDates(result);
252 preventLabelOverlap(result);
253 return result;
254});
255
256// only the colors actually drawn on the rail get a legend entry
257const legend = computed(() => {
258 const labels: Record<string, string> = {
259 [GREEN]: __("SLA met"),
260 [RED]: redLabel.value,
261 [CUSTOMER]: __("Customer message"),
262 [BLUE]: __("Agent reply"),
263 [PENDING]: __("Pending"),
264 };
265 const drawn = new Set(segments.value.map((segment) => segment.colorClass));
266 return Object.entries(labels)
267 .filter(([colorClass]) => drawn.has(colorClass))
268 .map(([colorClass, label]) => ({ colorClass, label }));
269});
270
271// red marks a breach and the longest wait, so it is named after whichever is on the rail
272const redLabel = computed(() => {
273 const isMissed = props.timeline.some((node) => node.state === "breach");
274 if (isMissed && longestWait.value) return __("SLA missed / longest wait");
275 return isMissed ? __("SLA missed") : __("Longest wait");
276});
277
278function getFirstResponseSegments(node: TimelineNode): RailSegment[] {
279 if (node.state === "breach" && !node.timestamp && node.eta)
280 return getOverdueStartSegments(node);
281
282 const duration = formatSeconds(node.took) || undefined;
283 const isLate = node.state === "breach" && Boolean(node.timestamp);
284 // an overshoot that swallows the whole duration leaves no window to split
285 const isSplit = isLate && Boolean(node.took && node.target);
286 let leg: RailSegment[];
287 if (node.state === "done")
288 leg = [getLine(GREEN, { width: 120, isGrowing: true, duration })];
289 else if (isSplit) leg = getBreachSplitSegments(node);
290 else if (node.state === "breach")
291 leg = [getLine(RED, { width: 130, isGrowing: true, duration })];
292 else leg = [getLine(IDLE, { width: 120, isGrowing: true })];
293
294 const colorClass =
295 node.state === "done" ? GREEN : node.state === "breach" ? RED : PENDING;
296 return [
297 ...leg,
298 {
299 kind: "node",
300 colorClass,
301 tooltip: getMilestoneTooltip(node),
302 label: getLabel(
303 isLate ? __("Responded late") : __("First response"),
304 getMilestoneSubtitle(node)
305 ),
306 },
307 ];
308}
309
310function getMilestoneSubtitle(node: TimelineNode): string {
311 if (node.timestamp) return formatDateTime(node.timestamp);
312 return node.eta ? getDueLabel(node.eta) : __("pending");
313}
314
315// a breached milestone splits its leg at the deadline: green for the allowed
316// window, a tick where the SLA expired, red for the overtime
317function getBreachSplitSegments(node: TimelineNode): RailSegment[] {
318 const took = node.took as number;
319 const target = node.target as number;
320 const allowed = Math.min(
321 126,
322 Math.max(24, Math.round((150 * target) / took))
323 );
324 return [
325 getLine(GREEN, {
326 width: allowed,
327 duration: formatSeconds(target) || undefined,
328 }),
329 getDeadlineNode(node.eta, __("First response due")),
330 getLine(RED, {
331 width: 150 - allowed,
332 isGrowing: true,
333 duration: getOvertimeLabel(node),
334 }),
335 ];
336}
337
338// the tick carries the commitment, never the verdict: the node that follows it
339// says what actually happened, or Today says nothing has
340function getDeadlineNode(
341 eta: string | null | undefined,
342 title: string
343): RailNode {
344 const node: RailNode = {
345 kind: "node",
346 colorClass: RED,
347 isDeadline: true,
348 tooltip: [],
349 };
350 if (eta) node.label = getLabel(title, formatDateTime(eta) ?? "");
351 return node;
352}
353
354// an overdue first response has no reply node: the deadline tick opens a red
355// dashed stretch that getOverdueTailSegments closes at a Today marker
356function getOverdueStartSegments(node: TimelineNode): RailSegment[] {
357 const deadline = getDeadlineNode(node.eta, __("First response overdue"));
358 deadline.tooltip = getMilestoneTooltip(node);
359 return [
360 getLine(GREEN, {
361 width: 120,
362 duration: formatSeconds(node.target) || undefined,
363 }),
364 deadline,
365 ];
366}
367
368// customer nudges after the deadline sit on the red stretch: the wait only
369// ends when an agent replies, and no agent reply can exist in this state
370function getOverdueTailSegments(
371 events: TimelineEvent[],
372 deadline: string,
373 markers: RailMarker[]
374): RailSegment[] {
375 const result: RailSegment[] = [];
376 let previousDay = dayjsLocal(deadline).format("MMM D");
377 let previousYear = dayjsLocal(deadline).year();
378 for (const event of events) {
379 const at = dayjsLocal(event.at);
380 const day = at.format("MMM D");
381 result.push(...drainMarkers(markers, event.at, OVERDUE));
382 result.push(getLine(OVERDUE, { width: 72, isGrowing: true }));
383 result.push(
384 getEventNode(
385 event,
386 day !== previousDay ? getDayTitle(at, previousYear) : undefined
387 )
388 );
389 previousDay = day;
390 previousYear = at.year();
391 }
392 result.push(...drainMarkers(markers, null, OVERDUE));
393 result.push(getLine(OVERDUE, { width: 140, isGrowing: true }));
394 result.push({
395 kind: "node",
396 colorClass: TODAY,
397 tooltip: [],
398 label: getLabel(__("Today"), dayjsLocal().format("MMM D")),
399 });
400 return result;
401}
402
403// pops every marker due on or before `until` (all of them when it is null),
404// so the caller stays a plain chronological walk over its own events
405function drainMarkers(
406 markers: RailMarker[],
407 until: string | null,
408 colorClass: string
409): RailSegment[] {
410 const result: RailSegment[] = [];
411 // two markers draining together means no event fell between them
412 let isAfterDeadline = false;
413 while (
414 markers.length &&
415 (!until || !dayjsLocal(markers[0].at).isAfter(dayjsLocal(until)))
416 ) {
417 const marker = markers.shift() as RailMarker;
418 result.push(
419 isAfterDeadline && marker.overtime
420 ? getLine(RED, {
421 width: 90,
422 isGrowing: true,
423 duration: marker.overtime,
424 })
425 : getLine(colorClass, { width: 64, isGrowing: true })
426 );
427 result.push(marker.build());
428 isAfterDeadline = Boolean(marker.isDeadline);
429 }
430 return result;
431}
432
433function getResolutionDueNode(resolution: TimelineNode): RailNode {
434 return {
435 kind: "node",
436 colorClass: RED,
437 isDeadline: true,
438 tooltip: getMilestoneTooltip(resolution),
439 label: getLabel(
440 resolution.timestamp ? __("Resolution due") : __("Resolution overdue"),
441 formatDateTime(resolution.eta as string)
442 ),
443 };
444}
445
446function getResolvedNode(resolution: TimelineNode): RailNode {
447 const tooltip = getMilestoneTooltip(resolution);
448 const hold = milestones.value.hold;
449 if (hold?.badge?.text) tooltip.push(hold.badge.text);
450 return {
451 kind: "node",
452 colorClass: resolution.state === "done" ? GREEN : RED,
453 tooltip,
454 label: getLabel(
455 getResolutionTitle(resolution),
456 formatDateTime(resolution.timestamp as string)
457 ),
458 };
459}
460
461function getOvertimeLabel(node: TimelineNode): string | undefined {
462 const overtime = formatSeconds((node.took ?? 0) - (node.target ?? 0));
463 return overtime ? `+${overtime}` : undefined;
464}
465
466function getEventSegments(
467 events: TimelineEvent[],
468 startAt: string | null | undefined,
469 carriedEvent: TimelineEvent | null,
470 markers: RailMarker[] = []
471): RailSegment[] {
472 const result: RailSegment[] = [];
473 let previousEvent = carriedEvent;
474 let isGroupStart = true;
475 let previousDay = startAt ? dayjsLocal(startAt).format("MMM D") : "";
476 let previousYear = dayjsLocal(startAt ?? undefined).year();
477 for (const event of events) {
478 const at = dayjsLocal(event.at);
479 const day = at.format("MMM D");
480 const isNewDay = day !== previousDay;
481 const drained = drainMarkers(markers, event.at, IDLE);
482 if (drained.length) {
483 result.push(...drained);
484 previousEvent = null;
485 isGroupStart = true;
486 }
487 result.push(getConnectorLine(previousEvent, event, isGroupStart));
488 result.push(
489 getEventNode(event, isNewDay ? getDayTitle(at, previousYear) : undefined)
490 );
491 previousDay = day;
492 previousYear = at.year();
493 previousEvent = event;
494 isGroupStart = false;
495 }
496 return result;
497}
498
499// a day label carries its year when it differs from the last one on the rail
500function getDayTitle(
501 at: ReturnType<typeof dayjsLocal>,
502 previousYear: number
503): string {
504 return at.year() === previousYear
505 ? at.format("MMM D")
506 : at.format("MMM D, YYYY");
507}
508
509function getConnectorLine(
510 previousEvent: TimelineEvent | null,
511 event: TimelineEvent,
512 isGroupStart: boolean
513): RailLine {
514 const answersCustomer =
515 event.side === "agent" &&
516 event.wait_seconds != null &&
517 previousEvent?.side === "customer";
518 if (answersCustomer) return getWaitLine(event.wait_seconds as number);
519 if (isGroupStart || !previousEvent)
520 return getLine(IDLE, { width: 64, isGrowing: true });
521 if (previousEvent.side === event.side) return getLine(CHAIN, { width: 26 });
522 const days = dayjsLocal(event.at)
523 .startOf("day")
524 .diff(dayjsLocal(previousEvent.at).startOf("day"), "day");
525 if (!days) return getLine(IDLE, { width: 32 });
526 const caption = days === 1 ? __("next day") : __("{0} days", String(days));
527 return getLine(IDLE, { width: days === 1 ? 76 : 96, caption });
528}
529
530function getWaitLine(wait: number): RailLine {
531 const width = Math.max(24, Math.min(130, Math.round((wait / 60) * 1.2)));
532 const isSlowest = longestWait.value > 0 && wait === longestWait.value;
533 return getLine(isSlowest ? RED : BLUE, {
534 width,
535 duration: formatSeconds(wait) || undefined,
536 isSlowest,
537 });
538}
539
540function getEventNode(event: TimelineEvent, dayTitle?: string): RailNode {
541 const isSlowest =
542 event.side === "agent" &&
543 longestWait.value > 0 &&
544 event.wait_seconds === longestWait.value;
545 const colorClass = event.side === "agent" ? BLUE : CUSTOMER;
546 return {
547 kind: "node",
548 colorClass: isSlowest ? RED : colorClass,
549 tooltip: getEventTooltip(event, isSlowest),
550 label: dayTitle
551 ? { title: dayTitle, subtitle: dayjsLocal(event.at).format("h:mm a") }
552 : undefined,
553 };
554}
555
556function getEventTooltip(event: TimelineEvent, isSlowest: boolean): string[] {
557 const who = event.sender_name || event.sender;
558 if (event.side === "customer")
559 return [__("Customer message"), formatDateTime(event.at)];
560 const lines = [__("{0} replied", who)];
561 if (event.wait_seconds != null) {
562 const took = formatSeconds(event.wait_seconds) || "0m";
563 lines.push(
564 isSlowest ? __("{0} · longest wait", took) : __("{0} wait", took)
565 );
566 } else {
567 lines.push(__("Follow-up"));
568 }
569 lines.push(formatDateTime(event.at));
570 return lines;
571}
572
573function getEndingSegments(): RailSegment[] {
574 const hold = milestones.value.hold;
575 const resolution = milestones.value.resolution;
576 if (hold?.active) return getHoldSegments(hold, resolution);
577 if (!resolution) return [];
578
579 const tooltip = getMilestoneTooltip(resolution);
580 if (hold?.badge?.text) tooltip.push(hold.badge.text);
581 const isResolved =
582 resolution.state === "done" ||
583 (resolution.state === "breach" && resolution.timestamp);
584 if (isResolved)
585 return [
586 getLine(IDLE, { width: 48, isGrowing: true }),
587 {
588 kind: "node",
589 colorClass: resolution.state === "done" ? GREEN : RED,
590 tooltip,
591 label: getLabel(
592 getResolutionTitle(resolution),
593 resolution.timestamp
594 ? formatDateTime(resolution.timestamp)
595 : undefined
596 ),
597 },
598 ];
599
600 // a missed deadline is drawn as a marker on the rail, so only a live
601 // countdown reaches here
602 return [
603 getLine(IDLE, { width: 120, isGrowing: true }),
604 {
605 kind: "node",
606 colorClass: PENDING,
607 tooltip,
608 label: getLabel(__("Resolution"), getMilestoneSubtitle(resolution)),
609 },
610 ];
611}
612
613function getHoldSegments(
614 hold: TimelineNode,
615 resolution?: TimelineNode
616): RailSegment[] {
617 const result: RailSegment[] = [
618 getLine(PAUSE, {
619 width: 120,
620 isGrowing: true,
621 caption: __("clock stopped"),
622 }),
623 {
624 kind: "node",
625 colorClass: BLUE,
626 tooltip: hold.took
627 ? [__("Paused {0} so far", formatSeconds(hold.took) ?? "")]
628 : [],
629 label: getLabel(
630 __("SLA paused"),
631 hold.timestamp
632 ? __("since {0}", formatDateTime(hold.timestamp) ?? "")
633 : undefined
634 ),
635 },
636 ];
637 if (!resolution) return result;
638 const tooltip = getMilestoneTooltip(resolution);
639 tooltip.push(__("clock resumes when the ticket reopens"));
640 result.push(getLine(IDLE, { width: 110, isGrowing: true }));
641 result.push({
642 kind: "node",
643 colorClass: PENDING,
644 tooltip,
645 label: getLabel(__("Resolution"), __("pending")),
646 });
647 return result;
648}
649
650// a label drops whatever the rail has already established: the date when the
651// previous label shared it, so "due at Jul 17, 10:02 am" becomes "due at 10:02
652// am", and the year until it changes, so only the first 2025 label carries it
653function hideRepeatedDates(segments: RailSegment[]): void {
654 let previousDay = "";
655 let previousYear = String(dayjsLocal().year());
656 for (const segment of segments) {
657 if (segment.kind !== "node" || !segment.label) continue;
658 if (!segment.label.isMilestone) {
659 const [, day, year] =
660 segment.label.title?.match(/^(\w{3} \d{1,2})(?:, (\d{4}))?$/) ?? [];
661 previousDay = day || segment.label.title || previousDay;
662 if (year) previousYear = year;
663 continue;
664 }
665 const [, prefix, day, year, time] =
666 segment.label.subtitle?.match(
667 /^(.*?)(\w{3} \d{1,2})(?:, (\d{4}))?, (.+)$/
668 ) ?? [];
669 if (!day || !time) {
670 // a bare date like the Today marker still breaks the run
671 previousDay = segment.label.subtitle || previousDay;
672 continue;
673 }
674 const isNewYear = Boolean(year) && year !== previousYear;
675 if (year) previousYear = year;
676 if (day === previousDay && !isNewYear) {
677 segment.label.subtitle = prefix + time;
678 continue;
679 }
680 previousDay = day;
681 segment.label.subtitle = isNewYear
682 ? `${prefix}${day}, ${year}, ${time}`
683 : `${prefix}${day}, ${time}`;
684 }
685}
686
687// labels are centered under their dots, so the line span between two labeled
688// nodes must fit both label halves or the texts collide
689function preventLabelOverlap(segments: RailSegment[]): void {
690 let previousHalf = 0;
691 let span = Infinity;
692 let lastLine: RailLine | null = null;
693 for (const segment of segments) {
694 if (segment.kind === "line") {
695 span += segment.width;
696 lastLine = segment;
697 } else if (segment.label) {
698 const needed = previousHalf + getLabelHalfWidth(segment.label) + 12;
699 if (lastLine && span < needed) lastLine.width += needed - span;
700 previousHalf = getLabelHalfWidth(segment.label);
701 span = 0;
702 lastLine = null;
703 } else {
704 span += 8;
705 }
706 }
707}
708
709// rough text metrics: ~7px per text-sm char, ~6px per text-xs char
710function getLabelHalfWidth(label: RailLabel): number {
711 const title = (label.title?.length ?? 0) * 7;
712 const subtitle = (label.subtitle?.length ?? 0) * 6;
713 return Math.max(title, subtitle) / 2;
714}
715
716// milestone labels already show name and time below the dot, so the hover
717// only carries what the label does not: the SLA verdict
718function getMilestoneTooltip(node?: TimelineNode): string[] {
719 return node?.badge?.text ? [node.badge.text] : [];
720}
721
722function getResolutionTitle(resolution: TimelineNode): string {
723 if (resolution.state === "breach" && resolution.timestamp)
724 return __("Resolved late");
725 if (resolution.state === "done")
726 return resolution.timestamp ? __("Resolved") : __("Closed");
727 return __("Resolution");
728}
729
730function getLabel(title: string, subtitle?: string): RailLabel {
731 return { title, subtitle, isMilestone: true };
732}
733
734function getLine(colorClass: string, options: LineOptions): RailLine {
735 return { kind: "line", colorClass, ...options };
736}
737
738function getDueLabel(eta: string): string {
739 return __("due {0}", formatDateTime(eta));
740}
741
742function formatDateTime(timestamp: string): string;
743function formatDateTime(timestamp?: string | null): string | undefined;
744function formatDateTime(timestamp?: string | null): string | undefined {
745 if (!timestamp) return undefined;
746 const at = dayjsLocal(timestamp);
747 return at.year() === dayjsLocal().year()
748 ? at.format("MMM D, h:mm a")
749 : at.format("MMM D, YYYY, h:mm a");
750}
751
752// the first label is centered under its dot but its left edge must sit on the
753// card's content axis, so the rail's left padding is half the label's width
754function alignFirstLabel(): void {
755 const element = rail.value;
756 const label = element?.querySelector<HTMLElement>(".rail-first-label");
757 if (!element) return;
758 element.style.paddingLeft = label
759 ? `${Math.max(0, Math.round(label.offsetWidth / 2 - 4))}px`
760 : "";
761}
762
763function updateScrollFades(): void {
764 const element = scroller.value;
765 if (!element) return;
766 const overflow = element.scrollWidth - element.clientWidth;
767 showLeftFade.value = overflow > 12 && element.scrollLeft > 4;
768 showRightFade.value = overflow > 12 && element.scrollLeft < overflow - 4;
769}
770
771// reka-ui only dismisses tooltips on window scroll, and this app scrolls
772// inner containers, so popovers stay stranded when their anchor moves; once
773// a gesture passes trackpad jitter range, close them via reka's own
774// close-others signal, the "tooltip.open" window event
775const scrollPositions = new WeakMap<Element, number>();
776let gestureDelta = 0;
777let lastScrollAt = 0;
778
779function handleWindowScroll(event: Event): void {
780 const element =
781 event.target instanceof Element ? event.target : document.scrollingElement;
782 if (!element) return;
783 const position = element.scrollLeft + element.scrollTop;
784 const previous = scrollPositions.get(element);
785 scrollPositions.set(element, position);
786 const now = performance.now();
787 if (now - lastScrollAt > 200) gestureDelta = 0;
788 lastScrollAt = now;
789 if (previous == null) return;
790 gestureDelta += Math.abs(position - previous);
791 if (gestureDelta > 8) window.dispatchEvent(new CustomEvent("tooltip.open"));
792}
793
794watch(segments, () =>
795 nextTick(() => {
796 alignFirstLabel();
797 updateScrollFades();
798 })
799);
800
801onMounted(() => {
802 alignFirstLabel();
803 updateScrollFades();
804 window.addEventListener("scroll", handleWindowScroll, true);
805});
806
807onUnmounted(() =>
808 window.removeEventListener("scroll", handleWindowScroll, true)
809);
810</script>
811