opendesk

1<template>
2  <SidebarBanner
3    banner="ticket_field_permission"
4    :title="__('Ticket fields update')"
5    :description="__('Some fields are now hidden from customers')"
6    :dialog-title="__('Ticket fields have changed')"
7    :is-sidebar-collapsed="isSidebarCollapsed"
8  >
9    <p>
10      <span class="font-medium text-ink-gray-8">{{ __("What changed:") }}</span>
11      {{
12        __(
13          "Customers now see only the ticket fields meant for them. All other fields are visible to agents only."
14        )
15      }}
16    </p>
17    <p>
18      {{
19        __(
20          "Once a ticket is raised, customers can only close it, rate it, or edit fields marked 'Editable after creation' in OD Ticket Template."
21        )
22      }}
23    </p>
24    <p>
25      <span class="font-medium text-ink-gray-8">{{ __("Check this:") }}</span>
26      {{
27        __(
28          "If you created custom agent roles, raise their permission level to 8 in Role Permission Manager so they can see agent-only fields."
29        )
30      }}
31      <a
32        href="https://github.com/ikhsanddy/opendesk"
33        target="_blank"
34        class="underline"
35        >{{ __("See how") }}</a
36      >.
37    </p>
38  </SidebarBanner>
39</template>
40
41<script setup lang="ts">
42import { __ } from "@/translation";
43import SidebarBanner from "./SidebarBanner.vue";
44
45defineProps<{ isSidebarCollapsed: boolean }>();
46</script>
47