opendesk

1import TicketPriority from "@/components/TicketPriority.vue";
2import { router } from "@/router";
3import { GROUP, stripTags, type Command, type SearchItem } from "./paletteTypes";
4
5/** Server full-text hits; `rank` keeps the server's relevance order. */
6export function searchCommands(items: SearchItem[]): Command[] {
7  return items.map((item, index) => ({
8    id: `search-${item.doctype}-${item.name}`,
9    title: stripTags(item.title || item.content || item.name),
10    // The index's own highlighting — it knows which words matched.
11    marked: item.title || item.content || item.name,
12    subtitle: searchSubtitle(item),
13    icon: TicketPriority,
14    iconProps: { priority: item.priority, iconOnly: true },
15    group: GROUP.results,
16    rank: 950 - index,
17    perform: () => router.push(routeForSearchItem(item)),
18  }));
19}
20
21/** "Open · #0484" — enough to tell apart tickets sharing a subject. */
22function searchSubtitle(item: SearchItem): string {
23  const ticketId = ticketIdOf(item);
24  return [item.status, ticketId && `#${ticketId}`].filter(Boolean).join(" · ");
25}
26
27function ticketIdOf(item: SearchItem): string {
28  if (item.doctype === "OD Ticket") return item.name;
29  return item.reference_ticket || item.reference_name || "";
30}
31
32function routeForSearchItem(item: SearchItem) {
33  const ticketId = ticketIdOf(item);
34  if (item.doctype === "OD Ticket") {
35    return { name: "TicketAgent", params: { ticketId } };
36  }
37  const prefix =
38    item.doctype === "Comment" ? "comment" : "communication";
39  return {
40    name: "TicketAgent",
41    params: { ticketId },
42    hash: "#activity",
43    query: { highlight: `${prefix}-${item.name}` },
44  };
45}
46